This Return and Refund Policy establishes the structured provisions, conditions, and procedures regarding order cancellations, physical item returns, and monetary reimbursements for transactions completed via www.overoloasis.com (hereinafter referred to as “the Company”). This policy applies exclusively to consumers purchasing garments within our designated European service areas.
- Statutory Right of Withdrawal
In accordance with United Kingdom consumer regulations and the European Union Consumer Rights Directive, consumers residing within these jurisdictions retain a statutory Right of Withdrawal. You are entitled to cancel or withdraw from your purchase contract without providing a justification within a mandatory timeframe of fourteen (14) days.
The standard withdrawal window expires precisely fourteen (14) days from the calendar date on which the consumer, or an authorised third party nominated by the consumer, acquires physical possession of the items. To exercise this right, a clear, unambiguous statement must be transmitted to our administration team via email at overalls@overoloasis.com prior to the expiration of the 14-day timeline.
- Return Address and Return Logistics
Once a notice of withdrawal is submitted and logged, our customer operations team will issue instructions for returning the items. For European consumers, all authorised physical returns must be sent directly to our registered facility at the following designated address:
Returns Facility Address: 10 Downing Street, London, SW1A 2AA
Returned items must be sent back without undue delay and under no circumstances later than fourteen (14) days from the day on which the consumer communicates the contract cancellation. To qualify for a full reimbursement, items must remain in their original condition, unworn, unwashed, and with all original retail tags intact.
- Defective, Flawed, or Damaged Items
We maintain thorough oversight over item packaging and preparation at our United Kingdom facility. In the event that an item arrives with a distinct manufacturing flaw or clear structural damage sustained during transit, consumers are entitled to a swift resolution in compliance with statutory consumer protections.
To register a claim for damaged or flawed cargo, the customer must contact our support desk at overalls@overoloasis.com, providing an order identifier alongside clear photographic evidence illustrating the specific compromise. Following formal verification of the photographic records by our internal team, the Company will process either a full transaction refund or coordinate a replacement shipment. Under these specific validation procedures, the consumer is exempt from physically returning the faulty items to our facility.
- Transit Framework and Non-Delivery Protocols
Our distribution network is tailored specifically for consumers located across the European region. We collaborate with priority global logistics systems, routing all shipments via premium courier services including DHL Priority, FedEx Priority, and UPS Priority.
Transit Windows: Standard transit to European destinations requires between 5 and 10 business days following formal handover to the carrier network.
Milestone Tracking Alerts: Automated transactional notifications are deployed directly to the consumer’s registered email address at key operational junctions: upon package dispatch from our facility, upon arrival at major courier logistical points, and during the final local delivery route.
Extended Delay Inquiries: If a delivery fails to arrive within the standard 10 business day timeline, the customer should alert our team. The Company will immediately initiate a formal tracking investigation with the relevant carrier network. Following the objective determination of this inquiry, the Company will resolve the matter by providing a complete monetary refund or a complete reshipment, determined by the physical status of the parcel.
- Processing and Methods of Refund
Upon validation of a return or the conclusion of a non-delivery investigation, refunds are processed without unnecessary delay. In compliance with financial regulatory frameworks, all transactional reimbursements are issued exclusively to the original payment method utilised during the initial checkout phase.
The accepted payment mechanisms supported for processing refunds on our storefront encompass:
Major Credit and Debit Networks: Visa, Mastercard, and American Express.
Digital Wallet Systems: Apple Pay, Google Pay, and other enabled electronic wallet instruments integrated into our checkout system.
Once processed by our administration, the visibility of funds within your account balances remains subject to the operational processing timelines of your specific banking institution or card issuer.