These Terms of Service govern the contractual relationship between the corporate entity operating as www.overoloasis.com (hereinafter referred to as “the Company”) and any consumer placing an order via this website. By accessing our website or purchasing our women’s overalls, you agree to be bound by these formal legal terms.
- Corporate Identity and Brand Ownership
The brand name “Overoloasis” and the domain www.overoloasis.com are operated under the direct management of our United Kingdom corporate entity. All operational activities, including product distribution and customer support, are conducted from our facility at 10 Downing Street, London, SW1A 2AA - Order Processing and Fulfilment Control
When an order is submitted through our website, a formal contract is established only upon our issuance of a transaction confirmation email. Our internal operations team maintains complete, hands-on oversight over the physical processing, sorting, packing, and distribution of every item. Every garment is managed directly within our United Kingdom facility to ensure strict compliance with our standard operating procedures prior to carrier handover. - Shipping, Logistics, and Delivery Framework
We serve consumers residing within the European region. To support reliable transit, we collaborate with premium logistical networks, utilizing priority services provided by established carriers including DHL, FedEx, and UPS.
Estimated Transit Duration: Standard delivery to European destinations typically takes between 5 and 10 business days from the date of dispatch.
Automated Notifications: To keep you informed, our system automatically transmits automated status updates to the email address provided during checkout at key operational milestones, specifically: upon initial shipment dispatch from our facility, upon arrival at major carrier transit nodes, and during final local delivery.
Delivery Resolution Protocol: Should a shipment exceed the standard delivery window, an internal inquiry will immediately be initiated with the corresponding carrier. Following the factual determination of this investigation, the Company will resolve the matter by providing either a full monetary reimbursement or a replacement shipment, depending on the operational circumstances.
- Transfer of Loss and Title
In strict accordance with the European Consumer Rights Directive and applicable regional legislation, the risk of damage, degradation, or loss of items remains entirely with the Company until the consumer, or a designated third party acting on behalf of the consumer, takes physical possession of the goods. The risk of loss does not transfer to the consumer at the point of handover to the logistical carrier or postal service. - Statutory Right of Withdrawal
In alignment with United Kingdom and European Union consumer protection regulations, consumers purchasing items within these territories hold a statutory right to withdraw from the purchase agreement without specifying a reason. This right expires fourteen (14) days from the day on which the consumer, or their designated representative, physically acquires the items.
To exercise this right, the consumer must notify our customer service team via a clear written statement sent to overalls@overoloasis.com within the specified 14-day window.
- Compromised, Flawed, or Damaged Deliveries
Should an item arrive with a noticeable manufacturing flaw or structural damage sustained during transit, consumers may request an immediate resolution. To initiate a claim, the customer must contact our support team via email within the statutory timeframe, providing clear photographic verification of the damage or flaw.
Upon verification of the provided evidence, the Company will process either a full refund or a replacement shipment. Under these specific circumstances, the consumer is not required to physically return the compromised item to our facility, ensuring a swift and efficient resolution.
- Pricing and Financial Settlements
All prices listed on the website are displayed in the applicable local currency at checkout. Payment must be executed at the time of order placement through the electronic payment methods enabled on our online storefront. All transactions are handled strictly in accordance with standard financial regulatory frameworks. - Governing Law and Jurisdiction
These Terms of Service, along with any separate agreements whereby we provide items to you, shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts within the United Kingdom and the customer’s country of residence within Europe. - Contact and Communications
For any formal enquiries, notifications regarding withdrawal, or requests for delivery support, please correspond with us through our official contact channels:
Email: overalls@overoloasis.com
Corporate Telephone: +020 7123 4567
Facility Address: 10 Downing Street, London, SW1A 2AA