This Shipping and Delivery Policy delineates the logistical framework, operational processing, and delivery protocols established by the corporate entity trading as www.overoloasis.com (hereinafter referred to as “the Company”) for the transit of physical items to consumers located within our designated regional markets.

Dispatch and Facility Location
All items ordered via our storefront undergo processing, packaging, and final dispatch directly from our primary physical warehouse facility. All shipping tracking sequences originate from this location:

Operations Facility Address: 10 Downing Street, London, SW1A 2AA

Geographic Coverage and Logistics Providers
Our commercial distribution is structured exclusively to serve consumers located within the European region. To support prompt and reliable transit, the Company collaborates with premier global logistics networks, utilizing priority distribution services managed by established carriers, specifically DHL Priority, FedEx Priority, and UPS Priority.

Shipping and Processing
Once the order is confirmed, our UK warehouse prepares the package, and the shipment enters the carrier’s logistics network. For standard delivery within Europe, it typically takes 5 to 10 business days for the package to arrive after being handed over to the carrier. Processing takes 1–2 business days; please note that delivery times are calculated in business days and exclude local public holidays and weekends.

Automated Milestone Tracking System
To keep buyers informed regarding the physical movement of their purchase, our system deploys automated transactional tracking notifications. These updates are transmitted automatically to the electronic mail address provided by the consumer during the checkout process at three critical operational milestones:

Milestone 1 (Dispatch): Sent immediately upon the completion of physical packing and generation of the carrier label at our United Kingdom facility.

Milestone 2 (Transit Hub Arrival): Sent upon physical arrival, sorting, and registration of the package at major regional logistics exchange points and carrier sorting facilities.

Milestone 3 (Local Delivery): Sent when the package is allocated to the local delivery courier and enters the final distribution route to the customer’s specified destination address.

Delayed Shipment Resolutions
In the event that a shipment fails to arrive within the standard 10 business day transit window, the consumer is requested to contact our administration team via overalls@overoloasis.com. Upon receipt of such notification, the Company will immediately open an official tracking inquiry with the corresponding logistics carrier to verify the physical status of the parcel.

Following the factual determination of the investigation, the Company will resolve the matter in full conformance with consumer trade practices. Depending on the objective circumstances and location of the package, the Company will arrange either a complete monetary reimbursement of the transaction value or a full reshipment of the ordered items from our facility.

Legal Allocation of Transit Risk
In strict alignment with United Kingdom consumer regulatory standards and the European Consumer Rights framework, the statutory risk regarding the physical condition, degradation, or loss of cargo remains entirely vested with the Company during transit. The risk of loss transfers to the consumer only at the specific juncture when the consumer, or an authorized third party nominated by the consumer, takes physical possession of the items at the final delivery destination.