Orders & Payments
Q: What payment methods are accepted on your website?
A: We accommodate several standard payment methods to complete your transaction efficiently. Orders can be finalised at checkout using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we accept established electronic payment solutions and digital payment methods, such as Apple Pay and Google Pay.
Q: When is my card charged?
A: Your selected payment method is authorised and charged immediately upon order confirmation. Once the transaction is successfully processed, an automated invoice and order receipt will be sent to the email address you provided.
Shipping & Delivery
Q: Which courier networks do you partner with, and what regions do you serve?
A: We focus exclusively on serving consumers within the European region. To support reliable transit, we cooperate with priority distribution services managed by established international carriers, including DHL, FedEx, and UPS.
Q: What is the estimated delivery timeframe?
A: Standard transit to European destinations typically takes between 5 and 10 business days from the formal date of dispatch from our facility.
Q: How can I track the progress of my shipment?
A: Automated notifications are sent to the email address you provided during checkout at key operational milestones. Our system transmits updates when your package is formally dispatched from our facility, when it arrives at major intermediary sorting hubs, and when it is allocated for final local delivery.
Q: What happens if my delivery is delayed beyond the standard timeframe?
A: If a shipment exceeds the standard transit window, our team will immediately initiate a formal inquiry with the carrier network. Based on the factual outcome of this investigation, we will resolve the matter by either issuing a full monetary reimbursement or arranging a replacement shipment.
Returns & Refunds
Q: What is your cancellation or return policy for European buyers?
A: In strict compliance with United Kingdom and European Union consumer legislation, customers retain a statutory Right of Withdrawal. You have the right to withdraw from your purchase agreement without stating a reason within fourteen (14) days from the day you, or a designated third party, take physical possession of the items. To initiate this process, please submit a clear written notification to our support team at overalls@overoloasis.com.
Q: What should I do if my item arrives faulty or damaged?
A: If an item arrives with a manufacturing flaw or clear transit damage, please contact our customer service team via email within the statutory timeframe. We request that you provide clear photographic evidence of the issue. Once our team verifies the details, we will arrange a full refund or coordinate a replacement shipment. Under these specific conditions, you are not required to physically return the damaged item to our facility.
Customer Support
Q: How can I reach your customer service team?
A: For any operational enquiries, order updates, or notifications regarding returns, please contact us through our official channels. We endeavour to review all incoming correspondence and provide a formal response within 24 hours.
Email: overalls@overoloasis.com
Telephone: +020 7123 4567
Company Address: 10 Downing Street, London, SW1A 2AA